1. 72-Hour Refund Window

Eligible first-time VPS orders may qualify for a refund request made within 72 hours of the VPS service being successfully provisioned.

2. First-Order Guarantee

The 7-day money-back option may be available for a customer's first eligible VPS order, subject to the conditions described below.

• Available once per customer for the first eligible VPS order.
• The request must be submitted within 7 days of successful service provisioning.
• The VPS must not have been used for prohibited, abusive, fraudulent, or unlawful activity.
• Refund eligibility may require reasonable verification of the account and service.

3. Eligible Refund Requests

A refund may be considered when a qualifying request is submitted within the applicable refund period and the service meets the requirements of this policy.

Refund decisions may take into account service activation status, usage, policy compliance, payment verification, and the nature of the reported issue.

4. Non-Refundable Services & Situations

Refunds are generally not available for the following situations:

• VPS renewals or recurring renewal payments.
• VPS upgrades, additional resources, or service modifications.
• Requests submitted after the applicable refund period.
• Services suspended or terminated because of a policy violation or abusive activity.
• Customer-side configuration issues that are unrelated to a GeneVPS service failure.
• Services affected by prohibited, fraudulent, unlawful, or abusive use.

5. Service Issues

If you experience a technical issue with your VPS, please contact support before requesting a refund where practical.

Our support team may review the service configuration and attempt to identify or resolve the reported issue before a refund decision is made.

6. Refund Processing

Approved refunds are normally processed through the original payment method where supported by the payment provider.

Processing times may vary depending on the payment provider, financial institution, currency conversion, and transaction method.

7. Refund Request Process

8. Payment Disputes & Chargebacks

Customers are encouraged to contact GeneVPS Store first when there is a billing or service concern so that we can review the issue and provide appropriate assistance.

Payment disputes and chargebacks may also be subject to the rules and procedures of the applicable payment provider.

9. Policy Compliance

Refund eligibility does not override our Terms of Service, Acceptable Use Policy, or other applicable service policies.

GeneVPS Store may decline a refund where the request is connected to fraud, payment abuse, prohibited activity, unlawful use, or deliberate misuse of the service.